Welcome to the Faith & Mae Frequently Asked Questions page!
We hope all of your questions are answered below. If not please do not hesitate to reach out to us at email@example.com.
Are you a real boutique?
Absolutely! We are an online only boutique owned and operated by two sisters located in the central Texas area. When we first opened Christa was a working mom of 2 girls and now has a little boy on the way! Hannah was a high school senior and is now attending college at Texas State. Christa had a dream to start her own business and included younger sister Hannah to be part of the dream so she could gain knowledge and experience of owning and navigating a company. We run everything out of our home. We do everything on our own from purchasing inventory, updating the products on the website, social media posts, shipping, photography and all customer service related work. We recently added a cargo trailer that we transformed into a boutique on wheels and we hope the in the future to open our own brick and mortar.
Do you have a sizing chart?
We do not have a universal size chart as the items we offer are from many different vendors/brands. When available from the vendor we do add the size chart to individual items. If you ever have a question about the fit of an item please do not hesitate to reach out to us and we will do our best to help you!
Do you offer refunds/exchanges?
Please visit our Refund Policy page for all the details on returns.
Do you offer plus size clothing?
We have some items with sizing up to 2X. Most items only come in S-M-L, however we are working on adding more items with additional sizes. If you ever see an item on our website that is not the size you need, please reach out to us and we can see if we can get the item in the size you need.
Where are your items made?
All inventory is from different vendors/brands. When available we include where the item was made in the product description. We also include the type of material used when available.
Where do the items ship from?
All inventory is housed in house and we only sell in stock items and we ship directly from out office in central Texas. We only sell items on the website that are currently in stock and we ship out within 48 hours from the time the order is placed. All items are sent using USPS and are expected delivery within 3-7 business days. We have a flat rate $6 shipping and FREE shipping over $75!
How do we contact customer service?
You can reach out to us through email firstname.lastname@example.org or you can DM us on Instagram or Facebook @faithandmaeboutique and we will get back to you within 24 hours.